FAQ

How do I register?

Visit the registration page and complete the registration form.

How do I sign in?

Visit the login page and enter your details.

How do I add an item for sale?

Once you have logged in, complete the following steps:

  • Go to Products > Add Product.
  • Enter a product Title and Description.
  • On the right hand side is the Product Image box. Click Add Product Image.
  • Enter a short description to appear at the top of the listing.
  • Enter a price in the Product Data section
  • Select a category to add the product to.
  • If happy, click publish.

What do I do after someone buys my item?

After an item has been purchased, the following process will begin:

  • An email will be sent to both vendor and the person making the purchase.
  • Vendors should login and view the details of the order.
  • Vendor should update the order status to “In Progress”.
  • Once item has been posted, update the order status to “Complete”.
  • The item value will be paid out to the vendor PayPal account in due course, minus a 5% commission paid to TrueSoul.

How do I log out?

Hover over the username at the top of the screen and select the log out option.